Configuration of the Pulse Secure VPN

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Logging in to the VPN

A Pulse Secure VPN account is not created by default. Your account can be activated by sending a request on the Service Portal by searching for VPN > New VPN Account.

  • Enter vpn.vub.be as server (unless explicitly specified otherwise when receiving your VPN account – typically for external partners this is vpn.vub.be/partners/ )
  • Enter your NetID and password

Installation of the VPN on Windows

Method 1 – Web installer – preferred method

The first three steps only need to be performed once. These services might have been preinstalled on your computer by DICT.

1A. Preparation

  • Download the Latest Windows Pulse Secure Installer Service and the Latest Windows Pulse Secure App Launcher from  https://vubnet.vub.ac.be/downloads.html
  • To install PulseSecureInstallerService.msi you will need Admin rights, you might need to ask this to a local administrator or the service desk.
  • PulseSecureAppLauncher.msi can be installed without Admin rights.

1B. Installation

  • Go to https://vpn.vub.be, log in with your NetID [external people go to https://vpn.vub.be/partners/ ]
  • Put a checkmark in front of “Remember my choice for pulsesecure links” and click “open link”
  • You might receive a Security Warning, put a checkmark in front of “Save settings” and click “Yes”
  • Allow Pulse Secure to always connect to the server
  • Allow Pulse Secure to always update the software from vpn.vub.be
  • The Pulse Secure software starts installing
  • The software is being preconfigured with vpn.vub.be as default server.

Methode 2 – Using the .msi files if you have Admin rights

  • Go to https://vubnet.vub.ac.be/downloads.html
  • Download the Latest Windows Pulse Secure Installer Service
  • Download the Latest Windows Pulse Secure App Launcher
  • Download the Latest Windows x64 Pulse Secure Installer for 64-bits systems or the Latest Windows x86 Pulse Secure Installer for 32-bits systems (in case of doubt, download both – typically it will be the 64-bit version)
  • Execute PulseSecureInstallerService – you need Admin rights for this. This will allow future updates to happen automatically.
  • Execute PulseSecureAppLauncher as well. This is not crucial but will make future updates easier.
  • Execute the correct PulseSecure installer file. In case of doubt, start with the 64-bits version, windows will warn you if this is not the correct version.

Installation of the VPN on Apple

Installation of the VPN on Linux

Issues with the VPN ?

  • Many of the issues where the VPN is not working as expected, can be resolved by updating the driver of your network card to the latest available version
  • In some cases, removing and reinstalling the Pulse Secure VPN software is the easiest solution
  • Please contact the Service Desk for assistance with this issue